Regarding returns and exchanges

1. Application Timeframe and Conditions

Application Deadline: Please submit your application within 7 days (one week) of receiving the goods. This deadline applies to all payments, including credit card, PayPal, and cash on delivery.

Return Deadline: Please ship the goods back within 7 days of receiving return authorization.

Non-Returnable Items:

Goods received after 7 days.

Used or secondhand goods that affect resale.

Original packaging or accessories damaged or missing.

Orders cancelled after the order status has changed to "Shipped" (cancellation is not possible after shipment as logistics are already in the processing stage).

2. Handling Solutions for Different Situations

A. Product Quality Issues or Incorrect Shipment (Store Responsibility)

If due to product defects, damage, or incorrect shipment:

Cost Explanation: We cover both shipping costs.

Processing Procedure:

Please contact us via email/phone, providing your order number and photos/videos of the damaged area.

After confirmation, we will provide return instructions.

Please use the Cash on Delivery (Collect) method to return the item and mark it "Fragile" on the package.

After receiving and verifying the returned item, we will process a full refund or a free replacement.

B. No-Reason Return (Personal Reasons) If you are returning an item due to personal preference or size incompatibility (not a quality issue):

Cost Explanation: Return shipping costs are borne by the customer.

Processing Procedure:

Please contact customer service and provide your order information.

Return the item to the address provided by customer service at your own expense.

Please include the **"Return/Exchange Contact Form" from the bottom of your receipt** with your package.

Regarding Exchanges: We do not offer exchanges for non-quality issues. If you need an exchange (such as a size change), please return the item and place a new order.

3. Detailed Operating Steps

To ensure your refund is processed smoothly, please strictly follow these steps:

Pre-Contact: You must contact customer service first through the following methods. Packages returned without prior communication will not be accepted.

Email: del.lacasalma@gmail.com

Phone: +44 07858653509

Required Information: Please provide your: name, address, phone number, order number, product name, and reason for return/exchange when contacting us.

Safe Packaging: Please use a **trackable (with tracking number)** shipping method. Please ensure the package is securely packed and label it "Fragile" if necessary.

Return Address: 12907 Creekwood St

Refund Confirmation: After receiving and verifying the goods, we will immediately process your refund through your original payment method (credit card/PayPal/bank transfer).

4. Special Notes

Logistics Tracking: Customers are responsible for the safety of the returned goods during the return process. It is recommended to keep the shipping receipt.

Unknown Damage: If the returned goods are damaged upon arrival at our warehouse and the customer has not declared this in advance, we will be unable to process a return/exchange.